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A dispute is the process whereby you as cardholder query a transaction on your credit card account statement for one of the possible reasons:
Cim Finance acts as a liaison between you and the Merchant’s bank. We will require a dispute letter and evidence before proceeding with a Chargeback.
The process of disputing a credit card transaction with Merchant’s bank in accordance with rules set by Visa or MasterCard is referred as a chargeback.
It may take up to 120 days to resolve a chargeback.
You need to pay your minimal amount or full amount as per agreement signing up for your credit card. Payment has to be effected by due date as normal.
Please contact our customer service team on 208 9090
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