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  • SME
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FAQ

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How does the Cim Shell Credit Card work?

  • All
  • Individuals
  • Shell Card

Jointly issued by Cim Finance Ltd and Vivo Energy Mauritius Ltd, the Cim Shell Credit Card is a secure way for individuals and vehicle fleet owners to pay for their fuel/diesel bills and other products sold in Shell filling stations.

How can I apply for a Cim Shell Credit Card?

  • All
  • Individuals
  • Shell Card

You must fill in an application form at one of our sub-offices and submit the required documents:

 Documents needed

Corporate

  • Certificate of incorporation
  • Board Resolution
  • Annual reports
  • Valid operating licence
  • Bank statements of last 3 months
  • Proof of address dating from less than 3 months (CEB/CWA/MT bill)
  • Copies of directors’ ID cards 
  • VAT Certificate
  • Business Registration Card

Individuals

  • ID Card
  • Last payslip
  • Bank statements of last 3 months
  • Proof of address dating from less than 3 months (CEB/CWA/MT bill)

Where can I use the Cim Shell Credit Card?

  • All
  • Individuals
  • Shell Card

The Cim Shell Credit Card can be used in the 43 Shell filling stations across the island.

How do I check the balance on my credit card?

  • All
  • Individuals
  • Shell Card

A monthly installment statement is sent to you, with details of your fuel purchases.

What must I do if I forget my PIN code?

  • All
  • Individuals
  • Shell Card

You must enter your PIN code for any transaction. If you forget your PIN code, contact us or call at one of our sub-offices to fill in the appropriate form. Thereafter, your new PIN code will be mailed to you.

How do I report the loss of, theft or fraud on my credit card?

  • All
  • Individuals
  • Shell Card

Contact us immediately by phone on 2089090. Cim Finance offers a 24/7 service.

As soon as possible, call at one of our sub-offices, with your ID card, to fill in the appropriate form. However, a police report will be required in case of theft, fraud detection or suspicion.  

What must I do if I don’t have enough credit on my card?

  • All
  • Individuals
  • Shell Card

If your credit limit proves insufficient for the current month, call at one of our sub-offices to apply for an increase.

What must I do if I want to change my payment terms?

  • All
  • Individuals
  • Shell Card

Fill in the appropriate form, available at one of our sub-offices.

What must I do if my address has changed?

  • All
  • Individuals
  • Shell Card

Fill in the Notification of Change of Address section at the back of your monthly instalment statement and mail it to our main address, together with a recent proof of address (CEB/ CWA/ MT bill). Otherwise, call at one of our sub-offices with a recent proof of address (CEB/ CWA/ MT bill) to fill in a request.

What do I do if I want an additional Cim Shell Credit Card?

  • All
  • Individuals
  • Shell Card

Call at one of our sub-offices with your ID card, a recent payslip or any other banking evidence (e.g. bank statement) dating from less than 3 months. You will also have to specify the vehicle licence plate and the Credit purchase limit for the new card.

I have changed vehicle. Is my Cim Shell Credit Card still valid?

  • All
  • Individuals
  • Shell Card

Each Cim Shell Credit Card is linked to a holder’s name and a vehicle number plate. Your card must be returned to Cim Finance and you must apply for a new card.

The + of my Cim Shell Credit Card

  • All
  • Individuals
  • Shell Card
  • Secure and reliable payment
  • Vehicle registration number
  • Smartcard technology with PIN code
  • Proper control of fraud and errors
  • Differentiated fuels offering better performance
  • Personalised service
  • No supplementary charge on transactions

The options

  • All
  • Individuals
  • Shell Card
  • Mileage control
  • Geographic limits on card use
  • Identification of driver by individual PIN code.
  • Daily refuelling limit

What are the additional costs?

  • All
  • Credit Card
  • Individuals
Annual fees Rs 200 + TVA
Additional Credit card Rs 100 + TVA
Interest rate on balance due 2.1% per month (25.2% per year)
Fees for card replacement Rs 100 + VAT
Increase in credit limit Rs 50
Penalties for late payment % of amount due, with a minimum of Rs 150
Penalty for exceeding the credit limit 1% of amount exceeded, minimum of Rs 150
Charges on cash advance 2% of amount withdrawn (minimum Rs 100)
Interest rate on cash advances 2.1% per month (25.2% per year)
Charges on quasi-cash* transactions 2% of amount withdrawn (minimum Rs 100)
Interest rate on quasi-cash* transactions 2.1% per month (25.2% per year)

  • Any questions?

    Visit our online support platform designed to assist you in finding answers to the most frequently asked questions about our services.

    Online Support

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Cim Voyage

How about taking a vacation with your family and friends to explore other shores?

Fill in the information below and simulate your repayment capacity

Finance Amount(Rs)
Interest (%)
Repayment term

Capital repayment

Interest paid

INFORMATION SUMMARY
Monthly instalment
Rs 1,745.10
Finance Amount
Rs 10,000
Part payment
0.00
Interest paid
0
Repayment term
6
Call me back / Email me a quote

Please note that:

  • Insurance not included.
  • Calculation results are approximations and for information purposes only.
  • Quoted rates are not considered as guaranteed rates and repayments will be based on your personal circumstances, Credit facility amount and term.
  • All requests for credit facilities are subject to standard credit approval.
  • The calculations assume that all payments are made when due.

Credit Facility

The solution to your immediate need for a credit facility!

Fill in the information below and simulate your repayment capacity

Finance Amount(Rs)
Interest (%)
Repayment term

Capital repayment

Interest paid

INFORMATION SUMMARY
Monthly instalment
Rs 1,745.10
Finance Amount
Rs 10,000
Interest paid
0
Repayment term
6
Call me back / Email me a copy

Please note that:

  • Insurance not included.
  • Calculation results are approximations and for information purposes only.
  • Quoted rates are not considered as guaranteed rates and repayments will be based on your personal circumstances, Credit facility amount and term.
  • All requests for credit facilities are subject to standard credit approval.
  • The calculations assume that all payments are made when due.

You are taking a lease

Leasing:
Price:
Age of Vehicle:
Period:
Down payment:

Monthly rental(Rs)

Finance amount (Rs)

Residual value

Repayment term (month)

Please note that:

  • Insurance not included.
  • Calculation results are approximations and for information purposes only.
  • Quoted rates are not considered as guaranteed rates and repayments will be based on your personal circumstances, Credit facility amount and term.
  • All requests for credit facilities are subject to standard credit approval.
  • The calculations assume that all payments are made when due.

Credit purchase

Shopping has never been so convenient

Fill in the information below and simulate your repayment capacity

Finance Amount (Rs)
Interest (%)
Repayment term
Part payment

Capital repayment

Interest paid

INFORMATION SUMMARY
Monthly instalment
Rs 1,745.10
Finance Amount
Rs 10,000
Part payment
0.00
Interest paid
0
Repayment term
6 months
Call me back / Email me a copy

Please note that:

  • Insurance not included.
  • Calculation results are approximations and for information purposes only.
  • Quoted rates are not considered as guaranteed rates and repayments will be based on your personal circumstances, Credit facility amount and term.
  • All requests for credit facilities are subject to standard credit approval.
  • The calculations assume that all payments are made when due.