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Where can I purchase on Credit purchase through Cim Finance?

  • All
  • Credit facility

You can make credit purchases through Cim Finance at more than 700 partners across the island, where this sticker is displayed :

Can I purchase on credit without making a part payment?

  • All
  • Credit facility

If your application is approved, you can enjoy zero part payment on certain credit purchases and start your monthly payments as per your contract. 

Where can I apply for credit facilities?

  • All
  • Credit facility

Any application for credit facilities can be made at one of our sub-offices or at one of our authorised partners.

What documents must I submit to make a credit purchase?

  • All
  • Credit facility

You must submit your :

  • ID Card
  • Payslip or bank statement dating from less than 3 months.
  • Proof of address dating from less than 3 months (CEB/CWA/MT bill)

And if I’m already a Cim Finance client?

You just have to submit your ID card and/or your Cim Mokart for your next purchase.

 

How do I pay my monthly instalments?

  • All
  • Credit facility

You can pay by :

  • Bank transfer
  • By cash or cheque at one of our sub-offices

What should I do if my personal contact details have changed?

  • All
  • Credit facility

You are required to inform us of any change to your personal contact details within 8 days.

Call at one of our sub-offices to fill in the appropriate form or contact us for more information.

What should I do if I want to change my payment method?

  • All
  • Credit facility

Call at one of our sub-offices to fill in the appropriate form or contact us for more information.

What happens if I fail to pay my instalment on the due date?

  • All
  • Credit facility

In the event of late payment, a late payment fee is applicable as stipulated in the contract. For more information, contact us or call us on 2036805.

What do I do if I have problems to pay my instalments?

  • All
  • Credit facility

Contact us or call the Customer Service department of Cim Finance on 203 6805.

How does a Cim Finance credit card work?

  • All
  • Credit card

Cim Finance offers MasterCard and Visa credit cards, which are accepted in Mauritius and worldwide. These cards are equipped with a secure chip and a personal identification number (PIN), which make it a safe means to make purchases or withdraw cash and pay later in instalments. 

What are the payment terms of my credit card?

  • All
  • Credit card

You can settle either :

  • The total amount due;
  • The minimum amount due, which is 5% of the amount due

You can pay either:

  • By direct debit from your bank account;
  • In cash or by card at one of our sub-offices
  • By cheque sent by post or at one of our sub-offices. All payments by cheque are subject to a clearance period of 7 days.

How can I obtain a credit card?

  • All
  • Credit card

Any individual over 18 years of age can obtain a credit card provided his/her application is accepted by Cim Finance. You will be given a credit limit according to your repayment capacity.

What documents are needed?

  • All
  • Credit card

Cim MasterCard, Visa Classic / Gold et MasterCard Titanium

  • Identity card (main/additional card holder)
  • Last payslip
  • Proof of address of less than 3 months (CEB/CWA/MT bill)

 Cim MasterCard et Visa Business

  • Certificate of incorporation
  • Board Resolution
  • Annual reports
  • Valid permit/operation licence
  • Bank statements for last 3 months 
  • Proof of address of less than 3 months (CEB/CWA/MT bill) of holders and signatories
  • Copies of identity cards of directors
  • VAT Certificate
  • Business Card Registration
  • Last audited accounts

Where are Cim Finance credit cards accepted?

  • All
  • Credit card

The Cim Finance credit card allows its holder :

  • At sale outlets equipped with electronic Point of Sale (POS) terminals or on retailer websites (Internet) where the MasterCard or Visa logo is displayed.
  • At automated teller machines (ATMs) displaying the MasterCard or Visa logo.

How can I check the balance on my credit card?

  • All
  • Credit card

Call our hotline (230) 208 9090 and follow the instructions:

  • Dial 1
  • Dial your credit card number (e. g. 4000 1234 5678 9010)
  • Dial your secret number, i.e. the 6 figures following you birth date on your ID card (for example, if your ID card number is R151258290863A, your pin number is 290863).
  • Our automated attendant will give you the remaining amount on your account, i.e., the amount you can spend with your card.

How can I change the credit limit on my card?

  • All
  • Credit card

Call at one of our sub-offices with your ID card, a recent payslip or bank statement dating from less than 3 months.

How can I report loss, theft or fraud on my credit card?

  • All
  • Credit card

First, contact us immediately by phone on 2089090. Cim Finance provides a 24/7 service. Then, as soon as possible, call at one of our sub-offices, with your ID card, to fill in the appropriate form. Moreover, a police report will be required in case of theft, detection or suspicion of fraud.

What must I do if I forget my PIN code?

  • All
  • Credit card

If you forget your PIN code, contact us on 208 9090 or call at one of our sub-offices to apply for a new PIN code. Thereafter, your new PIN code will be mailed to you. 

What must I do if I want to change my PIN code?

  • All
  • Credit card

You have to call at one of our sub-offices with your credit card. Our customer service representative will guide you in the process of change of your PIN code to a new one.

What must I do if my address has changed?

  • All
  • Credit card

Fill in the ‘Notification of Change of Address’ section at the back of your monthly statement and mail it to our main address or call at one of our sub-offices with a recent proof of address (CEB/ CWA/ MT bill) in both cases.

What must I do if I want to change my payment terms?

  • All
  • Credit card

Fill in the appropriate form, available at one of our sub-offices.

What are the fees related to credit cards?

  • All
  • Credit card

The fees for credit cards are as follows:

Les frais rattachés à la carte sont comme suit :

Card Annual fees
Cim Classic cards Rs 200 + VAT
Cim Gold cards Rs 700 + VAT
Cim Titanium MasterCard Rs 200 + VAT (monthly)
Cim Business cards Rs 700 + VAT (per card)

Cim Finance Bonus Program 2016-2017

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  • Credit card

Cim Finance Bonus Program 2016-2017 helps you win bonus points that can be exchanged against cash-back or vouchers cards. Each rupee you spend entitles you to one bonus point when you pay your purchases with your Cim Finance credit card.

  • 10,000 bonus points can be exchanged for Rs 30 credited on your credit card account.
  • 25,000 bonus points can be exchanged for a Rs 100 voucher redeemable at Allsport, Debonairs Pizza, Fishaways, Espace Beauté and Mauritius Attractions.
  • 50,000 points bonus can be exchanged for a Rs 200 voucher redeemable at Panarottis, Spur and Mugg & Bean.

What is an additional credit card?

  • All
  • Credit card

An additional credit card bears the same characteristics as other credit cards, namely the chip and PIN code. It is issued in the name of the card holder or a specific person (spouse, child...) and the credit limit can be specified. It is also offered to people who want to limit risks on online transactions at a lower cost. To apply for an additional card, you just have to call at one of our sub-offices, with your ID card. If the card is to be issued to another person, his/her ID card is also needed. As main cardholder, you are liable for additional cards and can specify the credit limit. 

 

Card Annual fees
Cim Classic cards Rs 100 + VAT
Cim Gold cards Rs 500 + VAT
Cim Titanium MasterCard Rs 100 + VAT (monthly)

MasterCard Travel Pass

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  • Credit card

As a holder of a Cim Titanium MasterCard, you can enjoy the MasterCard Airport Experiences provided by MasterCard Travel Pass, which gives you instant privileged access to more than 1200 airport lounges across 135 countries.

  • Download the “MasterCard Travel Pass” app from Google Play or the App Store.
  • Register Cim Finance’s MasterCard card.
  • See the lounges near you
  • Generate and present the app QR code or membership number to the lounge receptionist to access the lounge. *

A fee of USD 32 per person per visit will be debited thereafter from your designated payment card.

 

Note:

  1. Fee is subject to change.
  2. Your card must be active and will be validated at the lounge. You will be granted access only upon successful card validation.

 

Terms & conditions apply and the Legal policies are available on the MasterCard Travel Pass app. Number of available lounges and entitlement will vary depending on card  type such as Debit, Credit, Prepaid, Business or card tier such as Titanium, Platinum, World, World Elite MasterCard. Lounges may change and the latest list is kept updated on the app.

Access entitlement and fees will be charged to your Cim Finance MasterCard card. Fees are at USD 32 (subject to change) for each member and each guest per visit.

Important: the 'Unlimited free visits' mentioned in the membership section does not apply to Cim Finance

*Lounge access can be validated with the QR code or membership number (available online and offline) on your app. Each cardholder, primary and supplementary, should show their individual QR code (by registering their cards separately using individual email IDs).

Lounge access is powered by Dragon Pass.

 

Link to FAQ of MasterCard Ptravel Pass: https://mastercardtravelpass.dragonpass.com/faq

Link to MasterCard Travel Pass Terms of Use: https://mastercardtravelpass.dragonpass.com/terms-of-use

Link to DragonPass Privacy Policy : https://mastercardtravelpass.dragonpass.com/privacy-policy

Credit purchase

Shopping has never been so convenient

Fill in the information below and simulate your repayment capacity

Finance Amount (Rs)
Interest (%)
Repayment term
Part payment

Capital repayment

Interest paid

INFORMATION SUMMARY
Monthly instalment
Rs 1,745.10
Finance Amount
Rs 10,000
Part payment
0.00
Interest paid
0
Repayment term
6 months

Please note that:

  • Insurance not included.
  • Calculation results are approximations and for information purposes only.
  • Quoted rates are not considered as guaranteed rates and repayments will be based on your personal circumstances, Credit facility amount and term.
  • All requests for credit facilities are subject to standard credit approval.
  • The calculations assume that all payments are made when due.

You are taking a lease

Leasing:
Price:
Age of Vehicle:
Period:
Down payment:

Monthly rental(Rs)

Finance amount (Rs)

Residual value

Repayment term (month)

Please note that:

  • Insurance not included.
  • Calculation results are approximations and for information purposes only.
  • Quoted rates are not considered as guaranteed rates and repayments will be based on your personal circumstances, Credit facility amount and term.
  • All requests for credit facilities are subject to standard credit approval.
  • The calculations assume that all payments are made when due.

Cim Voyage

How about taking a vacation with your family and friends to explore other shores?

Fill in the information below and simulate your repayment capacity

Finance Amount(Rs)
Interest (%)
Repayment term

Capital repayment

Interest paid

INFORMATION SUMMARY
Monthly instalment
Rs 1,745.10
Finance Amount
Rs 10,000
Part payment
0.00
Interest paid
0
Repayment term
6

Please note that:

  • Insurance not included.
  • Calculation results are approximations and for information purposes only.
  • Quoted rates are not considered as guaranteed rates and repayments will be based on your personal circumstances, Credit facility amount and term.
  • All requests for credit facilities are subject to standard credit approval.
  • The calculations assume that all payments are made when due.

Credit Facility

The solution to your immediate need for a credit facility!

Fill in the information below and simulate your repayment capacity

Finance Amount(Rs)
Interest (%)
Repayment term

Capital repayment

Interest paid

INFORMATION SUMMARY
Monthly instalment
Rs 1,745.10
Finance Amount
Rs 10,000
Interest paid
0
Repayment term
6

Please note that:

  • Insurance not included.
  • Calculation results are approximations and for information purposes only.
  • Quoted rates are not considered as guaranteed rates and repayments will be based on your personal circumstances, Credit facility amount and term.
  • All requests for credit facilities are subject to standard credit approval.
  • The calculations assume that all payments are made when due.